Frequently Asked Questions
Everything you need to know about shopping with NewEra Fashion.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $75, while a flat rate of $5.95 applies to orders below that threshold.
What is your return policy?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How do I know which size to order?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the 'Fit Notes' for that specific garment.
Which payment methods do you accept?
NewEra accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Sustainability is core to NewEra. 70% of our current collection is made from organic cotton, recycled polyester, or Tencel. We are committed to reaching 100% sustainable materials by 2025.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat.